Have questions? We have answers!
How do I get tickets?
You can reserve your tickets by purchasing them here online, over the phone by calling (817)338-4411, or by visiting our box office at 506 Main Street in downtown Fort Worth. Box office hours are Tuesday through Friday from 12:00 noon to 5:00 p.m. Closed Saturday, Sunday, and Monday. For more information on prices visit our Ticket Information page.
The Show I want to attend is Sold Out, what can I do?
Waitlist. Waitlisting is offered for sold out performances on the same day. Must be present to get on the wait list.
Any tickets not claimed 5 minutes before the curtain, are released to those on the waitlist. First signed up, first served. Early booking is encouraged, especially for the musicals at Jubilee Theatre!
What forms of payments are accepted?
We accept debit/credit cards and cash.
Can I reserve specific seats?
Yes! The new and improved box office allows patrons to pick their seats from the website. Buy and print your tickets online 24 hours a day, or call the box office at (817)338-4411 to reserve your tickets. (Credit Card required)
What time are the performances?
Unless otherwise stated, Thursday Evenings at 7:30pm, Friday and Saturday evening performances begin promptly at 8:00pm and matinees on Saturdays and Sundays begin at 3:00pm. We prefer to begin at the top of the hour, please be on time, there is no late seating.
Where is the theatre located?
Jubilee Theatre is located at 506 Main Street in downtown Fort Worth, Texas. We are in the Sundance Square entertainment district between 4th and 5th Streets.
What is appropriate to wear to the theatre?
Jubilee is a diverse experience. You will see everything from jeans and t-shirts to dresses and suits at a Jubilee performance. Please wear whatever makes you the most comfortable.
Where do I park downtown?
Downtown meters and parking garages are free on evenings, after 6:00 PM, and on weekends. The closest parking garage to Jubilee Theatre is located at 101 Calhoun Street (3rd and Calhoun).
For more information about parking lots downtown, visit this link.
How do I get on the wait list?
The wait list begins when the doors open, one hour prior to curtain- 2pm for matinees, 7pm for evenings. Unclaimed season subscriber reservations and comp tickets may be released at the door 15 minutes prior to curtain. The average amount of wait list patrons to successfully get tickets is six per performance.
How do I contact a person?
Call the box office at (817)338-4411, 12pm-5pm Tuesday- Friday. If there is no answer, leave us a voice mail. All messages will be returned in one business day.
To reach the Administrative Offices, open Mon-Fri 9am-5pm, please call (817)338-4204.
Can I get a refund if I'm not able to make it to the performance?
No, all sales are final. On the performance date, if you no-show your performance, tickets will be released for resale, to patrons on waiting list. For shows with sold out houses, tickets are released 5 minutes before curtain. No exceptions.
When online booking a reservation, will the Box Office see anything different?
No, our seating chart is presented in "real-time", meaning, what you see is the same as the Box Office staff sees. With this capability, there is no guessing about seat availibility. If you are not able to see the performance date listed on the Show page, it is likely sold out. We remove the performance date from the list, once the it is sold out.
What are Preview Performances?
Previews are the first 5 performances that take place before a live audience. These preview performances lead-up to the official opening night of each production and are used to “fine-tune” the aspects of lighting, sound and actor performance. Even though this “fine-tuning” goes virtually un-noticed by the audience, these performances are bargain priced as the least expensive ticket available.
